our policy

Delivery Information

We're here to help if you have any queries about shipping! If you can't find an answer to your question, please get in touch via our instant chat service or through our contact page.

How is the item packaged?

We send our framed orders out in protective cardboard-based packaging that's completely recyclable. After unboxing, your print will be instantly ready to hang on your wall. Our unframed orders are sent in a sealed slip via jiffy bag with protective layering inside to protect your art.

How will my order be sent?

We send our orders via a tracked courier service. We want you to be able to track your print from our HQ to your door and so we send our orders out on Standard UK Next Day Tracked Courier Service. This costs £4.95 for Mainland UK addresses. For deliveries outside of the UK, please contact us and we can provide you with an accurate shipping quote.

How long will my order take to arrive?

All of our delivery services are on a tracked next-day standard courier service. If you place your order before 2pm Monday - Friday, the order will usually be despatched on the same day and delivered the next.

If you order on a weekend or a bank holiday, your art will be sent out on the next working day. In busy periods we may need to add on a day or two, but we will always update you if there is a delay.

How much will it cost to ship my order?

Our UK standard tracked next-day courier service is £4.95. International shipping services will vary depending on your location. If you'd like to place an international order, please contact us so we can provide you with an accurate quote.

What if an item is out of stock?

Sometimes prints will go out of stock for short periods of time. However, as we print our designs on demand there will only ever be a short period during which these designs are out of stock.

If you'd like to know more about an item that is out of stock, please contact us and we will provide you with more information about when the out-of-stock item is coming back to our shop. 

Do you deliver to P.O. Boxes?

No, unfortunately, we do not deliver to P.O. Boxes or BFPO addresses.

Will my order be subject to VAT?

All prices shown include VAT at the standard UK rate. Orders being shipped outside of the UK will not be subject to VAT so the total price will reflect that.

In all cases, you will see the VAT rate and amount to be charged when you checkout. From 1 January 2021, orders shipped to EU countries will not be subject to VAT however the recipient may be liable to local taxes or duties.

How do I cancel my order?

You can cancel your order at any time before it's despatched. Simply contact us, making sure to include 'Order Cancellation' and your order number in the subject line and we'll cancel it straight away.

 Do you have a sizing guide?

Yes, we have a sizing guide that breaks down the size of our prints and artwork. Please check our sizing guide for more information. If you have any questions about sizing, we're more than happy to help.